Educational Tool and Practice Manual

This practice manual is one of the outcomes of the two-year process of Outside In. It is designed to support youth workers engaging with young people who express hateful speech and/or behaviour in youth settings. Although the focus is on youth work and transforming hate, the methodologies in this manual can be used in any setting – formal and non-formal – and can be used to transform other expressions of challenging behaviour.

This manual has been divided into several chapters; chapters 1-3 cover our understandings of youth work and definitions of what we mean by hate, chapters 4-7 cover the ways in which to recognise, manage, and transform hate.

It is recommended that you go through the chapters in order, but you would also be able to click through the different chapters to directly get to the one you are most interested in.

1. Introduction

Working from the premise that youth work and youth workers are agents of change in society, the manual contains tools for youth workers to work towards transformative practice with young people with the aim of bringing about a real change in attitudes and behaviours with young people.

4. Recognising hateful speech and behaviour

As youth workers, you are used to hearing and seeing words, attitudes and behaviours from young people, seeing images being circulated, witnessing behaviour and attitudes which are derogatory, demeaning and sometimes violent. So how do you know for sure if it is hateful speech and/or behaviour and needs to be named as such?

7.Transformation as an organisational response

How do you introduce, communicate and embed Transformation in your organisation or youth setting?

2. On Youth Work, Youth Workers and Youth Settings

In every European country, the practice of empowering young people through non-formal education and leadership come in different forms, but it nevertheless exists. There are skilled professionals and volunteers working with young people in non- formal educational structures to support young people’s empowerment and facilitate their meaningful engagement in society.

5. Tackling hateful speech and behaviour in youth settings

The youth setting must value an educational approach that builds in each young person a critical social awareness that can grow towards understanding and challenging systems of oppression and disadvantage. Youth workers need to look at situations in which young people display hateful behaviour as an opportunity to transform the status quo and effect real change.

3. What do you need to know to tackle hate?

Hate covers all forms of expression and actions that spread, incite, promote, or attempt to justify any form of hatred, stereotyping, or discrimination based on intolerance toward persons with marginalised and/or minority backgrounds. In this manual, we focus on hate speech targeted at persons based on their “race”, ethnic and cultural backgrounds, religious beliefs, different abilities, health, sexual orientation, gender or gender expression.

6. Transforming hate

Committing to transformative practice to tackle hate is to acknowledge that justice doesn’t look the same for everybody, that repair is not always possible, that reacting to the behaviour only addresses the symptoms and not the root cause. The root causes are the numerous needs that the young people we work with have and which are often not met.


Do you have questions concerning the content or functions of this page? Please contact us.

Logos of partner organisations.
Logo of Erasmus+ Programme funded by EU
Font Resize